*** service

<p>What *** service we received from Telkom. Firstly my dad took out a router contract with telkom end of May where it was approved and he was promised that he'll be paying R199p/m for 5GB anytime + 10GB Night surfer bundle. But upon investigating further and confirming with their agents he was actually m</p> <p>On a 5GB + 5GB data plan for R249p/m. No one could explain how. We went to Wonderpark Telkom on the 25th July and couldn't get any help we were told to call tech support after my dad took a trip to Klerksdorp with the router but it didn't connect whatsoever. </p> <p> </p> <p>What's confusing is that when he took out his contract Sim and inserted his prepaid card in the router it was able to connect (Data Roaming on MTN) but that couldn't or didn't happen with the contract Sim. </p> <p> </p> <p>Calling customer care was just fruitless. </p> <p> </p> <p>We were rather given a case number and told we will be contact with 72working hours. </p> <p> </p> <p>We are still waiting. </p> <p>Case: ********** 4</p> <p> </p> <p>No one ever bothered to call us regarding this matter. </p> <p> </p> <p>A consent forms was handed to your Wonderpark outlet for me to make enquiries on this account but they couldn't capture apparently because the system was down. I was promised a call the following day confirming that the consent has been loaded... </p> <p> </p> <p>Still waiting...</p> <p> </p> <p>It is sad and appalling to see how you're quick to take money from your customer's bank accounts but not as quick to resolve issues brought to your attention.