CA
Chris A

1 reviews | Active since Dec 2017

03 Oct 2018, 14:51

*** service

My wife got an wi fi contract at telkom so for the last 4 months we thought the account was being debited only to find out last month that you guys debited us R1300 still no wi fi and to make my life worse you guys put through debut orders for a whole week when there was no money and no im sitting with almost a R1000 in bank arrears *** now my question is why didnt any one phone us after the 1st month to notify us that there was no payment or the 2 2nd month ***** notice now the R1309 went off my acc ***** wifi been to your telkom store 3 times this week *** service capegate branch and my bank acc is in arrears no *** telkom wot mus i do seems like you dnt care about your customers my id nr is ********** 088085 Clemancia Arendse contact nr ********** 609

0
Replies (1)
Telkom
Telkom's reply31 Oct 2018, 07:30
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.

Best regards,