Kaak Service

Can the service from Telkom get any worse! Being a customer was a nightmare as your billing system was not transparent and I had to cancel my contract before the end of the period, that also was a nightmare and now getting a settlement letter is a nightmare and a half!

When I call 10213 I'm told I can't be assisted as i need to phone 180 and when I do I am sent a WhatsApp link, which is by the way useless and There is no option for settlement letter and cancellation. I would strongly suggest that you re-visit your self service platform and they are not helping in any way!!! For the telecommunication company you are really failing when it comes to servicing your customers, I cannot be driving to the Telkom shop just to get a simple settlement letter!@!