Justification of incorrect billing

I took out a Bell Laptop contract on a Saturday and only on a Monday was I contacted to be told the laptop which I singed for was the incorrect model. they never had stock of my request and not sure when they would receive the one I wanted. I accepted the smaller one as I needed it right away and nobody new anything. I was billed for two laptops and it took 6 months to sort this out. One month went buy with the price correct, the next month I was hit with this TERMINATION PENALTY of R6456. For What? I have phoned have been to the store, called the help number received a case number and sent an email to the lady who dealt with my sale and the Lady that did the credit. Murphy has it I was not by my phone on a Sunday and I had 3 missed called all within minutes of each other (Good Day, please be advised of our attempts to reach you with no joy with regards to case : ***3). Well I did return the call and left a message, well needles to say its almost a month and I have heard nothing from TELKOM<br> <br> I would like some response as the mistake was Telkom's and i have to sort this out once again.<br> <br> Regards<br> N J<br> <br>