Just want to canceled line active and move into a holding pool

I've really tried every route now. Tried calling Telkom, tried going into the store, tried the live chat that doesn't work. Now my only option is to complain. Telkom you make the simplest of things so incredibly ****ing complicated.

I have a ADSL line installed, the line was on my brother's name and he canceled the line when he moved out. Now I want to get ADSL with Afrihost, but they can't activate it for me because Telkom needs to move my line into a holding pool. I went into a Telkom store, they had no idea what that meant, I tried calling, they keep transferring me from one person to the next without ever doing anything, I've tried the online chat, which never works. Today I can't get my call answer at all, been calling Sales, Support and everything in between to no luck!

Can someone from Telkom just put my ****ing line into a holding pool??!!!!!

Doubt this will even lead to anything, but it's worth a try. Worst service ever!