Just want the ref number for a payment

Hello Telkom. 2 days straight no one can help me get the ref number I need in order to manually pay you because your lines are so full, your online chat is pathetic.... and all we want to do is pay a bill so our WIFI does not go off. Can you assist us pretty please, so that we can pay you. We want to go to Checkers maybe to pay... but we need the ref number to make sure you are paid successfully.<br> Quick to turn off our WIFI, but not quick to get the money... no sense to us. Thanks.