Just want an update on Wi-Fi maintenance

<p>1st July 2016 i took my wireless router that bought through Telkom Northgate (next to Edgars) back to the shop as it want connecting.</p> <p> </p> <p>A week later they told me the person (Reward is his name) who was helping me has resigned and that my router is still at the shop :(.</p> <p> </p> <p>I asked the guy to send it for maintenance at least I got a ref Number: TRJ021153 but whenever I ask for an update they say I must be patient they will call me when it is back. But I am paying for something I'm not using. This is the second month.</p> <p> </p> <p>I just want to know when I'm getting it back.</p> <p> </p>