Just want an answer

Hey Telkom sooo you suspended my account not sure why?Apparently my debit order bounced but I paid it a day after it bounced and phoned your accounts department who assured me that it will not be suspended. This was all last week on the 27th March. on the 29th March you debited my account again so now i'm in credit with you and still my line is suspended. I have used up almost all my free minutes holding on waiting for your call centre who can only pass the buck. I was promised on wednesday 30 April it would be sorted out in 24hr. 24hrs later I was promised a technician would be out to help within 48hrs. 72hrs later and still no one, nothing, nada. I phoned this morning again and was now promised it would be rectified within 2hrs I hold my breath. In the mean time please can you refund me for all the days I have not received any service that would be from the 27th March till today and probably the rest of this week. I would also like you to refund my free minute which would work out to roughly R150 - R200 for the hour I spent being passed from accounts to technical for a full week with accounts saying that it was technical and technical saying its accounts fault. GREAT TEAMWORK.