WC
Wesley C

1 reviews | Active since Mar 2009

09 Mar 2016, 17:13

Just useless , I want to cancel

So I got fibre a few weeks ago , and everything was well , I logged into you Tracker site i for a whole 3 days `i got usage reports . now for the last 2 weeks i try login it is incorrect details , yet these are the same details as whats on my router !!!!! I sent a request and reported and all i was told is login to my telkom and i will see my usage there ... Guess what all I see is my landline that I cancelled.<br> <br> I have called 10213 option 1 then 1 , they told me to call 10210 spoke to mandisa she told me to call ***, I phone that number spoke to Lothando and hew said he does copper. and now I have holding for someone else.<br> <br> I i cannot sort this today , I am not paying you and i will cancel ... and will take this to ombudsman... this is a joke. you can have you fibre back<br> <br>

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Replies (1)
Telkom
Telkom's reply09 Mar 2016, 18:28
Official
Hello wesleych,

Thank you for making contact with us and brining this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


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Regards
Keagan
Telkom Social Media Team