Just useless

Can someone please tell frank hmto respond to his inbox messages.

3 times over the course of one and a half months, our internet and line goes off in our whole area. Without warning and over a weekend. We call the call centre to get told telkom switched it off because they are doing an investigation in the area and that there is no turnaround time as to when it will be on. And if you log a fault the technicians fee will be charged on my account.

Wait what? Are you kidding me? We pay for a service, you shut it off without warning and now I must just be patient and wait till it comes back on??? I think telkom has become too comfortable thinking their clients need them, that no one else can provide the service that they can so why bother taking care of their paying customers? Well think again telkom. You are getting a bad rep, especially in my neighborhood. I wonder what would happen if all your dissatisfied clients just decided to cancel one day. Oh wait then you will continue billing them *******LY due to you hiring *********** staff.

Yet another weekend without internet, without a landline and without any source of entertainment. But hey it's ok..because telkom will refund you....like that makes it all better! Catch a wake up telkom.