Just trying to top up adsl data!

I am trying to give Telkom business... but man, what a joke. For the last 2 months I have been trying to buy more cap - the new app doesn't work. The new customer portal for my fixed line on telkomsa.net doesn't work (times out at payment section). Online chat can't help and ask me to call 10210 and 10213 - none answer (spent over an hour on each and they just cut the call eventually).

It's Telkom communication circle of doom, irritation, frustration and despair! 6 hours today! 6 hours on the phone waiting and online chats! I totally get that people are stressed and short staffed... I've been trying since before the lockdown though. No supervisors to speak to - no Telkom person has the ability to help and all tell you to get hold of someone else.

Again, I am trying to give you money, Telkom. Nothing is broken - no line is down - you don't need to come run a cable... someone just needs to click a few buttons, add cap and I'll PAY you...