Just Terrible

I app**** for a new contract with Telkom, which was clearly my 1st mistake. i app**** for a specific device which i was happy with. The consultant felt that i needed to have another device, which i reluctantly agreed to. only to find that they do not have stock of said device. My questions is simple, HOW THE HELL DO YOU OFFER SOMEBODY A DEVICE KNOWING VERY WELL YOU DO NOT HAVE BLADDY STOCK, explain that