Just so tired of the serivce and the waste of time, petrol and energy on Telkom

Sending this complaint on behalf of my Husband. Methin Damba ********** 026 **********

we have received etremely poor service received from Telkom stores to the call center. We would like bring this to your attention of the hours spending driving around to mall since last week Thursday, and spending hours on the call center line waiting for someone to assist. We had recently upgraded to a 10mg fiber line and after the installation we had notice that the wifi single throughout the house has been extremely slow, with a poor connection, if we had connect more than 1 device the line becomes from very slow, this line can not even support our smart tv cause all we get is a buffering when streaming movies and show. just to mention the 4mg ADSL line was so much faster. Secondly, we were told that a range extender and lit tv box came with thie new package and we had to collect from any Telkom store, so we drove to Telkom Maponya mall twice last week and on both occasions they have told us they had the stock available but they could not give it to us causes system is offline, than on another day we go to collect this at Southgate and again system of line so we go back to Maponya Mall where system offline again. On Sunday the 03 March 2019 we went to Mall of the South and they confirmed didn't have stock, so we drove to Alberton city Telkom, where they were closed at 13:20 but the door and website confirmed that the trading hours were until 14:00. So Monday we went again to Maponya Mall where again the system is offline. lets just mention every time we try to get any help from Telkom the system is always offline We have also been to Sandton City, Telkom at nicolway where they couldn't give they stock to us as we not they client, so in total we have visited 5 malls, wasting petrol and time. we have even called the call center to get information of product stock at malls and also if system is on line, but we ended up sitting 30-45mins on the phone, which that ends up wastes my airtime. In November when we installed the ADSL line and again the system is offline and poor service again.