Just save yourself the trouble, get LTE or ANYTHING else that's not Telkom

Online customer support... what a bunch of trolls.

Upgraded line to 10mbps, never happened. Contacted online support after wasting 30minutes contacting call centre unsuccessfully. Ridiculous service, honestly never ever ever use this!

Contacted technical dep online, informed then about the situation. Was informed by technical that on their system it's only registered as a 4mbps line and would need billing/account to rectify it on their side and send the order through to technical as they can't simply upgrade a line (apparently they can't simply contact technical themselves to verify this but instead need me to play messenger).

So did this (big mistake doing this through online support again) and got pretty much the exact same response but flipped... their system shows it's a 10mbps line and it's a technical fault that the line is only 4mbps there's nothing they can do on their system and I should log a fault with technical.

After about an hour trying to explain to online support what my situation is I gave up.

Tried the exact same thing a few times, same outcome. Pretty much just gave up on this and about a year later decided wasting the extra R150 per month on Fastest DSL which getting only Fast DSL is getting ridiculous. Finally got a request through to downgrade the account to 4mbps. This was at the advice from billing to do the downgrade so I can start the process of recouping the extra money spent.

After doing the downgrade went back online (don't know why I'm this dumb using the same **** service). Was informed there's pretty much nothing that can be done now, because I never logged a fault and the line is set to what it's syncing and that I requested the 10mbps account. Agreed, I should've resolved this earlier; but why blame your customer for not fitting your ****py support model rather than just providing the next steps to resolving a customer problem.

Honestly save yourself the time, effort, frustration. DON'T GET TELKOM ADSL or any of their products. I'm going to be cancelling my telkom account and blocking any debit orders from them as it seems even canceling an account is not that simple.

I've worked in support and honestly I don't understand how anyone can be so utterly un-helpful. Clear indication that upper management has absolutely no interest in customer care, probably treat support employees like **** and from the state of the bills I've received wouldn't be surprised if they don't even know in what financial state they are as a company, if you can even call them that.