Just plainly a bad company

I've just spent twenty five minutes on hold to a Telecommunications provider. No one answered the phone. Lets just take a second to marvel at the fact that a company that sells telephone lines and telephones, cant even answer their own. For shame.

Secondly there is no accountability which is an obvious sign of bad management. I was told that a technician will definitely be with me on the 17th of November. I called Telkom to inquire on the 20th why there was no technician sent out, I was told that it was only booked for the 22nd and the technician would see me then. On the 22nd when I again had to call Telkom and inquire as to why no technician was sent out, I was told that the booking was only made on the 22nd and the technician would be with me on the 24th. Guess what today is? That's right, its the 24th and still no Telkom technician.

Telkom has no problem blatantly lying right to your face. Even when I mentioned that I record all my calls with them, and mentioned the names of the last people that helped me in the call center, nothing is done. The staff are not disciplined for making **** promises to clients so they will never stop making **** promises and this terrible company will never be better.

REFERENCE NUMBER: ********** 32A