Just pay your services while we don't care

My line has been ****** a week ago. A telkom technician did a temporary fix and my line was working for two days. Now my line is of again. I went to check the cable where it was ******. Nothing has been done as yet as the cable is still just hanging loose where it was cut. Last year my line was also faulty and telkom charged me a call out fee OF R250 but it was there fault not my phone or modem. Now the first thing they tell you when you log a fault is \PLEASE NOTE IF IT IS NOT TELKOM's FAULT YOU WILL BE CHARGED A CALL OUT FEE"you are a bunch of money makers just like the government and the reason for that is because you are the monopoly and you got no competition. I am asking you now and i need an answer \""WHY MUST I PAY MY MONTHLY TELKOM ACCOUNT IF MY KIDS CAN'T USE MY INTERNET TO DO THERE HOMEWORK??? Why use lines that is worth money for *****'s use your heads a bit and create some line that's not worth any money so they would not ***** the lines. I am very surprised to be told by a telkom agent \""SIR IF YOU DO NOT PAY YOUR ACCOUNT WE WILL SUSPEND YOUR LINE\"" how must i pay for something i cant use?? This is my Fault number please look into my case 418CTK270116 IF POSSIBLE."""