Just no progress on request

I am highly frustrated with Telkom. I have requested the cancellation of telkom services since 12 October 2017. I have spoken to 3 different consultants, sent emails upon emails upon emails. I have gone to a Telkom Outlet for assistance and today two months later there is still no request for cancellation loaded on the system and I am expected to pay for a service I contractually requested to cancel well in advance..... The total lack of assistance and inability to communicate directly with the cancellations department is insane. Today after venting my frustration once again with a consultant in the call centre, I was told to hold on to speak to the supervisor and after 15 min of holding I was cut off with no further assistance....