Just no help...Its not their money!!!

<p>I unwillingly took out a 24 month 50GB LTE contract, after trying for more than a month to get an unlimited LTE contract. Then in June 2016, just over a month later Telkom offer unlimited LTE packages....go figure.</p> <p>Anyway I read the fine print and the fine print said that I could upgrade my 50GB package to the unlimited package, which I app**** for.</p> <p> </p> <p>My application was successful and a Telkom rep called me and we did all the necessary by telephone. During the conversation I checked multiple times that this would be treated as an upgrade, not a new account. I was promised it would be.</p> <p> </p> <p>This conversation was on the 6th of June 2016. I received new equipment, on the 17 June and the sim was activated on the 20th June.</p> <p> </p> <p>It seems that Telkom forgot that this was supposed to be an upgrade and created a totally new account for me.</p> <p>Since the 21st of June I have phoned 081180 multiple times to try and get this corrected.</p> <p> </p> <p>Yes I have all the dates and times of my conversations with a call centre person. I have a reference number too.</p> <p>My query has been escalated twice and yet when I log in to my account on the Telkom website I still see two LTE packages.</p> <p> </p> <p>I phoned again yesterday, but today decided to try this route.</p> <p> </p> <p>To day is the 13th of July 2016 which means from date of application till now has been 5 weeks. It is getting close to debit order time again and I don't want to pay for two packages.</p> <p> </p> <p>Please someone help me get this sorted out.</p> <p> </p> <p>Please!!!!</p> <p> </p>