Just Need Some Help

I have tried to talk to a Senior Person but no joy . Whilst i admit fault i really thought that Telkom would be sympathetic to my cause. Secondly ********** and ********** dont seem to work for some reason i used ********** i place the contents of my e mail below and hope that i can get some assistance.

Good Afternoon ,

I tried to can cel my ADSL line as per e mail attached in February. Clearly I was not aware/or stupid enough to realise that I had to complete a form in order for this to be done. I have now attached the document required.

I must confirm that I am not moving away from Telkom , it was just that in our area a maximum 2mb line was available. My fiancée uses Skype to teach and the company that she teaches for needed a faster line . Our only option was to go for the Telkom Wireless option which we took out on 10.2.2017. This you can check is under Mrs Desre Mary Heathcote ID ********** 0052 086 , the order number was ********** 764 , same address 15 Chislehurst Close , Brighton Beach , Bluff, Durban 4052.

My initial request was that only my ADSL be cancelled and that my land line remains and that my e mail address ********** could to kept ( transferred to her Wireless Router.)

In the interim my ADSL was never cut ( my fault for not following up ) and now my land line and ADSL has been cut due to non-payment ( again my fault as this was supposed to have been taken care of by a mutual friend who clearly did not keep to his word )

This is really a plea to have my landline reinstated , and if you could afford me with some grace/ payment proposal to catch up on the arrears .

Whilst I acknowledge my stupidity I trust that you would be able to afford me with some compassion in this instance.

I appreciate your assistance.

Regards,

Alan Dean ********** *** Please may i get some help i am using my g mail address in the interim **********