Just keeps getting worse!

Absolute pathetic service from Telkom. Spent more than 30 minutes on the phone with a consultant that supposed to be helping us with a ADSL connection issue. Forget that the internet is continuously a problem. She had an attitude and went from pillar to post unable to fix the issue.She kept insisting that I changed the password, which I did not. She asked me to go to the admin screen but did not even know the admin password to enter. Kept giving us the incorrect password. Then gave me instructions to reset the password and then still gives me the incorrect password to enter. When I tell her that she just have me a new password and it said modified successfully so I should now be entering that new password, she insists No. I enter the password she tells me to enter and it's incorrect. She was rude and believes she's so intelligent when she's clearly not. I entered the new password myself and it logged on successfully, despite her telling me that I should enter a different incorrect password over and over. Then she cuts off the call. The arrogance is not surprising, that is very common here in SA, customer service is not existent.