Just keep paying for no service

When I subscribed to Telkom's ADSL service I was given a USB modem to use when away from the landline. But they didn't bother to RICA the card, so for 15 months it has been useless. I went in some months ago to find out why it wasn't working and was told then that it needed to be RICA's, but since I didn't have the necessary documents, they couldn't help.<br> I went back on Saturday, with the documents, only to be told that I needed to have the SIM card as well now. I told them to SIM swap and I would buy another SIM. I was then told that they needed the MSISDN, whch THEY DON\T HAVE ON THEIR SYSTEM. But I can buy another SIM card and forego the 100MB data I am paying for.<br> I had waited over an hour to get through the queue to get this response so was short on patience and demanded to speak to the manager. The manager was helping another assistants desk with who knows what, but when that was dealt with and I insisted I get attention I was told that she was now dealing with another customer of her own and then ignored me.<br> If the branch had staff that were doing something, the manager would be in a position to deal with issues. Instead, of the 6, 1 + manager assisting, rest nothing"