Just how good are the services received from Telkom and theirTelkom Direct Shops / Call Centre?

<p>Good day to all who might read this.</p> <p>I live adjacent to what used to be a bird sanctuary, where the Telkom copper lines (Telkom infrastructure) is excessively problematic.</p> <p>Constant break-downs, no- or very limited- services and very poor internet speed (1 Mbps) has caused extensive frustrations.</p> <p>On the last visit by a very friendly technician, I was advised that the copper lines in my area were in very bad shape, have consistently been problematic- and would not be upgraded. He advised that I convert to wireless, being Telkom WCDMA. I needed two handsets (for my two lines) and a wireless modem, to replace my present (newly replaced) ADSL router. I had to call / visit a Telkom Direct shop, to obtain assistance.</p> <p>My closest Telkom Direct shop, is at the Key West Shopping Centre in Krugersdorp- and I tried to call them. No answer, so I visited them. They had no stock of the three items I needed- and proposed that I visited the Fourways, Clearwater Mall or Cresta branches, for assistance.</p> <p>On enquiring if we couldn't call them or check on the computer if they had stock, the answer was that, just as they do, the other branches also do not take incomming calls (they just do not answer their phones) and they have no computer system to say what branch has what stock.</p> <p>I then drove to Fourways and was informed:- No stock. I drove to Cresta, same reply. I then drove to Clearwater Mall, where I was at least informed that the whole of Gauteng, had no stock.</p> <p>I then returned to my Key West, Krugersdorp branch, with the focus to have them assertain where in the whole of South Africa, I could find the three units I needed, as I am prepared to pay to have it couriered to an outlet for collection. No luck.</p> <p>I was reffered to the Telkom Call Centre, where I spoke to one Naledi Matumulo.</p> <p>Telkom just cannot (are not interested to?) assist.</p> <p>They are a telecommunications outfit, that do not answer their own "phones. They send you from pillar to post, to drive between all their shops, and couldn't care if you get assistance or not. They apparently have no computerised system, to say what is available where / at what branch- and they have no-one to reffer you to, where you can enquire?</p> <p>At no stage was any free service required- but it is my own respectfull opinion, that no consumer can be expected of, to get into his / her vehicle and drive through all of the provinces in South Africa, from Telkom Direct store to store, to find out where one can get the hand sets and router, to be used (and paid for) for Telkom services?</p> <p>No-one at Telkom could give me any alternatives or propose how I could go about, to get their products and / or obtain their services- and this is just outright unacceptable.</p>