JUST HORRIBLE , lack training in technical department and stores. -10stars

I have received horrible horrible service from you guys , called 48 times and no one is able to help , i am getting no assistance and no one seems to know how to help. you guys are quick to debit at the end of month but cant seem to provide proper service. I was given a username which allows me to access someone elses internet account, i have not been able to access my own. this service has been **** since day one , instore we signed up for 10mb uncapped lite , and then someone at TELKOM decided to change it to 4mb uncapped lite, i have proof of this change happening without consent. then we receive a 20GB softcap which is linked to the above mentioned user , who i communicated with and they can confirm that they are also having trouble with their internet. there is no team leader , manager or any one on a higher level to talk to , i sit on calls explaining the story countless times being sent from department to department, the stores do not know what is going on and try to send me away to phone again and "technical department will fix it" , technical department says "we cant do anything their is a order open call sales to close it" i call sales and says says " we see the order but its still in the negotiating phase" even though the technician has upgraded our line to 10mb , but our service is not yet migrated. this negotiating has been going on for 3weeks now.WHAT IS HAPPENING !!!! , i can however point out , there is a lady(manager i think) of Melrose Arch(JHB) telkom , who has been the only one who was able to come up with a way to fix and now she cant fix it because there is a order open which i cannot get closed or resolved!!! i just want the service i have been debited for. i have been patient since the 7th of JUNE.