JUST HAD ENOUGH!!!!!
<p>I just had enough with Telkom! They never deduct their money drom my account and then charge me penalty fees. Where as i have proof that there is more than enough money in my account for them to deduct. They ***** your money!!!!</p> <p>No managers ever available. </p> <p> </p> <p>Took insurance out on my devices - 2 months later they dont know where my phone is (Phone worth R17000) - no feedback. Finally someone phoned me yesterday and told me they found my phone and i have to pay R4000 excess to get my phone repaired and they charge me a penalty fee because my insurance is now only 6 months old. Where to i have NEVER recieved ANY SORT OF T&Cs regarding the insurance !!! (Which they only told me about yesterday aswell!!!</p> <p> </p> <p>I went in to cancel all 3 my contracts as i am FED UP!!! I only recieved a call yesterday (2 months later) that i should have filled in a form to cancel my contracts?? Nobody told me anything about a form (Telkom Keywest Centre) and they charge me R800 penalty fee PER CONTRACT (3x R800 = R2400) and then i have to pay a RIDICULOUS AMMOUNT of almost R15000 to get my contracts canceled DUE TO THEIR AWFUL AND PATHETIC SERVICE!!!</p> <p> </p> <p>The lady said she will phone me back yesterday - I am not suprised at all - She still hasn't contacted me yet!</p> <p> </p> <p>I have been struggling to speak to a MANAGER or SUPERVISOR for a year and a half now!!! As they are always "BUSY" or they are ALWAYS ESCALATING!! </p> <p> </p> <p>I am so fed up! I complained on HelloPeter a few weeks ago aswell and Telkoms Social Media Lady rep**** on my complain as a Personal message and said someone will phone me BOOM NOTHING!!! </p> <p> </p> <p>They are the worst most pathetic company i have EVER seen in my life!!!!!</p> <p> </p> <p>They have ABSOLUTELY NO SERVICE AND NO CUSTOMER CARE!!!!! </p> <p> </p> <p>How am i EVER going to resolve these problems as NO ONE CARES!!! </p> <p> </p> <p>I am on the verge to rather take this to the Consumer Act or Newspapers and to my Lawyer! </p> <p> </p> <p>I WILL NEVER IN MY LIFE EVER RECOMMEND TELKOM TO ANYONE!!!!!!</p>
Good day Karien,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Karien,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
