1 reviews | Active since Apr 2017

25 Apr 2017, 11:18

JUST HAD ENOUGH!!!!!

<p>I just had enough with Telkom! They never deduct their money drom my account and then charge me penalty fees. Where as i have proof that there is more than enough money in my account for them to deduct. They ***** your money!!!!</p> <p>No managers ever available. </p> <p> </p> <p>Took insurance out on my devices - 2 months later they dont know where my phone is (Phone worth R17000) - no feedback. Finally someone phoned me yesterday and told me they found my phone and i have to pay R4000 excess to get my phone repaired and they charge me a penalty fee because my insurance is now only 6 months old. Where to i have NEVER recieved ANY SORT OF T&Cs regarding the insurance !!! (Which they only told me about yesterday aswell!!!</p> <p> </p> <p>I went in to cancel all 3 my contracts as i am FED UP!!! I only recieved a call yesterday (2 months later) that i should have filled in a form to cancel my contracts?? Nobody told me anything about a form (Telkom Keywest Centre) and they charge me R800 penalty fee PER CONTRACT (3x R800 = R2400) and then i have to pay a RIDICULOUS AMMOUNT of almost R15000 to get my contracts canceled DUE TO THEIR AWFUL AND PATHETIC SERVICE!!!</p> <p> </p> <p>The lady said she will phone me back yesterday - I am not suprised at all - She still hasn't contacted me yet!</p> <p> </p> <p>I have been struggling to speak to a MANAGER or SUPERVISOR for a year and a half now!!! As they are always "BUSY" or they are ALWAYS ESCALATING!! </p> <p> </p> <p>I am so fed up! I complained on HelloPeter a few weeks ago aswell and Telkoms Social Media Lady rep**** on my complain as a Personal message and said someone will phone me BOOM NOTHING!!! </p> <p> </p> <p>They are the worst most pathetic company i have EVER seen in my life!!!!!</p> <p> </p> <p>They have ABSOLUTELY NO SERVICE AND NO CUSTOMER CARE!!!!! </p> <p> </p> <p>How am i EVER going to resolve these problems as NO ONE CARES!!! </p> <p> </p> <p>I am on the verge to rather take this to the Consumer Act or Newspapers and to my Lawyer! </p> <p> </p> <p>I WILL NEVER IN MY LIFE EVER RECOMMEND TELKOM TO ANYONE!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply25 Apr 2017, 15:41
Official

Good day Karien,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is ***6.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,