Just go to the store!!!!!!!!!!!!!!!!!!!!!

Just go to the store is what the Call Centre consultant who assisted me told me, rather screamed at.

I have been having arguments with the Telkom Call Centre of for the 6 days and my issue still hasn't been sorted out. I upgraded my contract, everything was approved, the phone was out for delivery, until the couriers realized that Telkom captured the incorrect details on the waybill and were unable to deliver. I called the Call Centre and explained my situation, it literally took 3 hours on the phone for someone to finally realize that they made an error which apparently they did not know how to correct.

The consultant Lebogang Tshwan, who assisted me told me that she will cancel my order as they can not correct the error. I told her not to do this, however she still went ahead and cancel my order without permission and after arguing. She then instructed me, not asked me, instructed me to go to a Telkom Store if I want to get this issue sorted out. I asked her to call the store and make arrangements to sort out the problem, she refused even try to help. She told me to just go to the store.

Guess what? I go to the store and no one can assist me. They try to call Lebogang, she doesn't answer the phone. They then call the head of Sales, Linda De Vos and she refuses to help. Apparently, Lebogang informed her of this issue so I am lead to believe that even Management in Telkom do not care about their customers.

The Assistant Store Manager then went on to laugh at me and tell me that their Call Centre is outsourced because Telkom fired all their staff and "these people don't know what they are doing, all they did is waste your time". I really didn't need to know about your internal politics, use that energy to assist me rather than complain.

I then called the Call Centre yet again for assistance and once again no one knew what is going on. I then lodged a complaint with the customer care department and still nothing was sorted. I probable email the consultant Lebogang and her supervisor, Alson Mathe , as well as the Head of Sales, Linda De Vos at least 6 times collectively however not one of them have had the decency to reply to my email or return my calls, I probably called 8 times.

I have no idea what else I should do, poor service and bad attitudes are rife in Telkom. Someone should really tell the staff that they are not doing us a favour by answering the phone or assisting customer. Also Telkom should invest in some training, the staff clearly don't know how to use your systems