Just get it right 1st time

<p>Logged a call on the 18/5 to relocate my line. Reference ********** 01A tel ********** 016. I have stress the fact that I work from home and that the line can be cut on the 27/5 this coming Saturday and to please activate on the 29/5. My line was cut the past Saturday the 20/5, which means I couldn't work this weekend on my month end reports. I went to Clearwater mall shop and logged a call me back. A lady phoned and confirmed my line is cut and keep putting me on hold till I was cut off. Never phoned back. I went back on Sunday to logged another call me back. Got a call, couldn't hear anything. Didn't phone back had to logged another call me back. He told me he can't help, my line is cut and the tech don't work in Sunday's. I phone Monday and today only to be transfer around. The tech trf me to sales, they confirm on both days my line is active but how to u explain a dead telephone and ads line? There is a fault with our line and get trf to tech again. Can't understand it took the 1st lady 40 min to logged the call confirming everything double even the dates and the 29th May was her birthday and yet get it so wrong. My relocating was also not logged as urgent as I'm a residential line and businesses get preference. I WORK FROM HOME AND HAVE DEAD ADSL LINE WHICH WAS CUT A WEEK TO EARLY. PLEASE HELP!!!</p> <p> </p> <p> </p>