Just generally ***********

My Telkom line stops working, so I log a fault. First I get told that it will be allocated to a technicial within three days. After three days I get told that has happened, but nothing happens. Another three days later I'm told that there's no technician allocated, and it can take up to 7 working days. Do any of those guys have a clue? Or will they just say whatever they want to make you go away?<br> <br> Never mind the standard 'high call volumes' and half an hour waiting for an answer to one's call in the first place. Get more call centre agents since you clearly don't have enough, make sure they're trainable and then train them, and then attempt to actually offer the service we pay for.