SN
Shirley N
1 reviews | Active since Sept 2016
15 Sept 2016, 11:46
JUST CLOSE DOWN!!!!
<p>My contract expired in December 2015 - I gave in my cancellation form in November 2015 and u still kept on deducting money every month.... about 2 months ago I went to another Telkom branch and complained ONCE AGAIn after 200 calls but nobody can assist me - so the lady saw I cancelled my contract but it has not been processed so she did another cancellation BUT STILL MONEY KEEPS BEING DEDUCTED BY TELKOM. So I am getting really fed up with your horrible service. i WANT SOMEONE TO CALL ME AND SORT THIS OUT!!!!! I have made so many calls to your useless customer care department which also costs me money because if I dont phone you i dont get any feedback which is HORRIBLE CUSTOMER SERVICE !!! I will never refer anyone to you but funny enough I still get calls for promotional ****!!!!</p>
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Replies (2)
Telkom's replyOfficial
16 Sept 2016, 08:40Hi ShirleyNaude,
Thank you for making contact with us
Please be assured that we have sent your query to the billing Team for further assistance, they will be i contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ***3
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
Telkom's reply16 Sept 2016, 08:40
Official
Hi ShirleyNaude,
Thank you for making contact with us
Please be assured that we have sent your query to the billing Team for further assistance, they will be i contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ***3
Regards
Launa Molapo
Telkom Social Media Team
Best regards,
SN
Shirley N's updateReviewer Update
12 Oct 2016, 17:07THEN DO IT!!!!!!!
SN
Shirley N's update12 Oct 2016, 17:07
Reviewer Update
THEN DO IT!!!!!!!