Just change the contract deal!!!

I initially took out a contract with Telkom on the 15 August 2018, it was the 40 gig plus 40 gig (R369.00)with a router, Everything was running smoothly until I realized that this contract was not suitable for my usage, as I use Netflix and DSTVnow.

I did go back to the store that a took out the contract with, still within the 7 days cooling off period. I asked if can rather go on the more expensive uncapped package with the same router (R899.00).

I was told at the shop it is not a problem to change the deals, it just need to go through all the proper channels and that it won't take long to change.

It is now well over a month no internet because my data is used up already.

All I want is to go on the uncapped package, is it so difficult to change it??????????

My last case no ********** 9, I received a sms to say it has been resolved, but it was not resolved.

Dear Telkom hopefully I can change the rating to 5 STARS.