Just can't get my line back!

<p>Telkom called me and i set a new 10mb uncapped bundle which they advised me to take. They gave me an order number Ref: ********** . Called them today to check on the order an they say there is no order placed for the 10mb uncapped only one for a 8mb line???? I want my 10mb uncapped the i ordered! They even tell me my port has been given aways. What the hell do i do with the line thats in my house now? I dont want double lines. Why can't you just use the ADSL line that was installed on ********** 498? </p> <p> </p> <p>This was my prevouis ticket</p> <p>Your reference number is AI ********** .</p> <p> </p>