Just can not get my service cancelled, see this latest email sent.

<p>Dear Dudu</p> <p>You will recall I visited your branch in Woodlands on 2 January 2017 to discuss my issue and you said I could follow up with you directly on the 10th?</p> <p>Briefly this is what happened:</p> <p>On 31 October 2016 I went to the Menlyn branch to cancel my account, effective end November. I was helped by a lady called Lesley who submitted the cancellation request from the branch and gave me a copy. I later received a sms from Telkom asking me to rate the service.<br />Early December I received a bill for December and I called the customer service line and spoke with Faith Geduld. She asked that I send her all the documents which I did via email. I never received any responses even after sending a second reminder.<br />On 28 December I called again and spoke with Nuabisa who said she was escalating the matter but again never heard back from Telkom.<br />On 2 January I went to the branch and spoke with you. You created a dispute of the amount about to be debited from my account and said you would discuss with your manager on 10 January and then the cancellation would be done immediately and the money deducted in January for December would be reimbursed.<br />Please give me some feedback and confirm that the last payment will be credited back.</p> <p>(two more mails sent since then and still no response, I am living overseas now, payments still going off and no way to escalate this!!!!!!!!!!!!!!!!!!!!!!!!!!!) </p>