Just bad service

<p>Hi, my home LTE package has been as slow as dialup since last week Wednesday, it has happened before and didn't last long, a whole evening at the most so I didn’t report it immediately.</p> <p>It just didn’t get better at all so I logged an incident and was provided with a reference number ********** 1 via your call centre on Saturday and was told it will take approximately 72 hours. I phoned yesterday (Tuesday 26 July 2016) and the call centre agent blatantly told me sorry, I must wait 72 hours and only if I don’t hear anything after that I must call back, what the heck.</p> <p>Anyway I sent a message to you guys on fb yesterday who escalated it- I left my phone on charge at the office and went to a meeting, when I came back I got this message at 10:47: “Good day, Your case number ********** 1 is being attended to,first attempt to reach you on ********** 400 is unsuccessful. Regards, Telkom Mobile - 081 181” and I had 1 missed call.</p> <p>Then at 12:19 I get this message “Good day, Your case number ********** 1 is now resolved as attempts to reach you on ********** 400 are unsuccessful. Regards, Telkom Mobile - 081 181”- Wow, so after 1 attempt at trying to reach me my matter is resolved cos you couldn’t reach me? How does that even compute? Did anyone even try attempt to check what the actual problem could be?</p> <p>Please urgently sort this out as I still have around 10GB left which I will lose out on if not used by the end of Sunday cos it’s so slow I can’t download anything, or even stream a youtube video :-(</p>