Just bad service

I dropped an application for a laptop on the 4th of March. Was told it would take between 1 and 24 hours. I was told the next day that the account had been approved, however I needed to email some information which I did. When I followed up, Zinhle was on leave and no one else could assist. After numerous calls and constant unavailability of people dealing with my matter, I still do not know if the application has been processed. This has been the most annoying and time wasting process