Just Another Telkom Review...

Shock horror! It's another terrible review about Telkom's 'service" or lack thereof. Telkom is great at getting you to take on new services and charging you hefty amounts in your monthly statements, but what they aren't good at, is providing the actual service. I had an existing phone line with Telkom and in November 2017, I took on a new service (ADSL). After ensuring that I told the sales person that I had an existing line, the technicians were sent out a few days later and lo and behold, they installed a second line (I was not home to supervise). The ADSL was then linked to the 2nd phone line. The deal that I requested included a router and a LIT box (with no added cost). I still have not received my LIT box and when I received my December statement, a device worth R949 was placed on my statement. So now, I am paying for two phone lines and the ADSL and for devices that were meant to be included in the deal. My ADSL was supposed to be 10mbps, however speed test results show that it is working at 2mbps. Since January, I have attempted to sort out these issues. I have spoken to the sales department, the accounts department and the faults department. None of these departments have resolved my issues AND I get given different stories every time I call. I have reached the highest level of frustration and I am one call away from cancelling all my Telkom subscriptions.