Just another of of Telkoms crime statistics

Called customer care on the 6th, 10th, 24th and 25th of Feb to find out why I was still getting sms's about an online order that was cancelled over the phone and then in person.

Called again on the 8th of March and the agent arranged for courier to come collect the device that had arrived Device collected on the 12th after 14:20 by Courier It

Called again on the 17th to see why I got an sms saying my order had been declined. Assured everything was fine

Got billed a 2nd time for a phone/contract i dont have. Called on the 2nd and 10th of April and no help "it was getting escalated"

Finally got a team leads email on the 22nd April and emailed S. Thabethe to follow up. She rep**** 'on the 23rd Was assured it was all taken care of and nothing to worry about. And have not heard back since then and have been trying to follow up.

12th June my service was suspended. Spoke to another agent. Told me i owed R29000 for "Early migration". was asked to forward the above mentioned email and a bank statement and it would be dealt with in 72 hours. Called back on the 18th got told one ref was being attended to and the 2nd was still waiting to be given to someone. The one that was waiting closed overnight with no resolution.

Called again on the 19th still nothing is sorted. Was told I needed to prove that Courier It did infact collect the device after it was insinuated that I stole the phone.

Attempted to call Courier It to see if they could potentially find any other proof that. The driver did infact collect a package from me. Got cut off 3 times before reaching any one.

Tried to email the jhb branch 3 times but the email address on their website is incorrect. Finally found an email address for a department in the head office that worked. Emailed at 10:42 and still no acknowledgement of receipt.

So now I'm paying for a service I can't use, accused of a crime and being shoved pillar to post at every turn