just another day with telkom

<p>I went to Telkom nelspruit Ilanga store to inquire as to line rental pricing. at the store i was informed that they cannot help me with pricing and should fill in the paper work and leave the spaces as to what i would like done blank and then someone would phone me to confirm what i want done and then confirm pricing. imagen my surprise when i got a sms telling me that someone is one the way for installation without confirming anything with me. when inquiring at a telkom shop what they are coming to do i was told they are connecting just a voice line although i wanted a DSL line as well. but as said, no one phoned me. also due to the fact that no one phoned me to enquire what i want done they did not know that i had a line a couple of years ago installed in the same house and only needed everything reconnected. when the technician arrived at my house to find that there was a line previously installed he informed me that there is nothing for him to do there - after making me wait at home for them an entire day- and that someone else form cableing needs to come. thus i need to suffer due the incompetance of some of the telkom staff that cannot assist customers. after going to telkom again today 7 days later to enquire as to how far are they from doing the junction connection i was informed that they cannot give me such info and i should just wait. if i was just helped properly from the start and asked what i needed done and all was filed correctly from the get go i would have had a functioning line since the 11th already but thank you telkom for yet another awefull experience regarding your customer service</p>