just another day at telkom

Useless, no one willing to help. How exactly do you link a prepaid SIM to a Telkom profile (your online account) if the system does not work?

I got a prepaid SIM, got it RICA'd and have the number allocated. So on the profile the SIM needs to be linked to, I: Log in to telkom (not beta login) then click on link personal accounts Fill out the info and it gives invalid ID / number combo... ok... why is this? I'm using the ID number used to RICA with.... i'm trying to help someone else to link a sim to their profile, so I got a SIM to try and do it myself so that I could guide them, but it does not work. The store says it's a technical issue and they cannot help. The call center says there is no issue linking numbers... So, how exactly do you link a prepaid SIM? I'm told there are no problems linking it... if not then why does it not work? Unfortunately, I will not give you the details as the issue needs to be fixed - not just for me. I will try again and see. If there's something that I'm not aware of then I should have been informed by the 3 different people I spoke to.