Just Admit It When You Don't Know/Understand ...

I have problem with the fact that Modise, even though I clearly and repeatedly explained what my problem is, instead of solving the problem or transferring me to the supervisor or anyone with more experience, he focused on giving me a useless “solution” and just getting me off the phone.

I called this morning at 11h55 because my simcard does not connect to the Telkom R network even if I manually try to do so. He instead chose to send me internet settings. Upon realising that he was chasing the wrong dog, I alerted him, telling him that my problem is not just with the internet or data connection, my main problem is making calls. Yet he still, like a robot, insisted on this “solution” that involved installing the settings he sent and then rebooting the phone. Needless to say, this didn’t work either. I guess it explains why he didn’t want to stay on hold when I told him I was going to do this while he’s with me on the phone.

This is really just unwise, and unprofessional, and wasting customer’s time. He could have just simply said I don’t know how to solve this or referred me to a different person who is more knowledgeable.