Just a number

I phone in because my current line speed was 2.04 on a line I am paying for 10meg line. So the lady said I must switch of my D-Link router so I did as requested. Once I switch back on the router I have no Internet then the line just drops... I phones again spoke to another person that just put the phone down In my ear. I phoned for a third time spoke to a lady that said O no there is a problem on my line a technician will come out and there is no turn around time. All three persons gave me a different storyline. Are we just a number for telkom or do they actually care about service? Now I am the one with out internet due to most likely some did something wrong becaue my internet was working just fine but slow!