Just a move of line they can't do it

My husband took a contract with Telkom for the unlimited wifi. Now all we needed was for them to move it to our new place. Its been more than two months now. You call that centre no and you will be told you have reached the wrong department and they will refer you to the next , and the same will take place. I ended up not helped at all for a week. I decided to visit one of their offices in Claremont. Where I was told that I could not be assisted there I need to go online Telkom move website and apply there. I did that and got an SMS in 3 days stating the account is in arrears for R190, we do pay in advance because the total per month is R500 something. I understood cause I am a reasonable person. We need to pay to get the service. Paid the amount after 48 hours app**** again online for the move. I have never heard from Telkom ever again. Even though they promise that someone will contact us after 48 hours. Not a word. I complete the moving your line form now every 6hours if I remembered . Maybe someone will actually do their job and $&@( move my line. The lack of service for the money we pay for is unacceptable and inconvenience my home Busness. Just a lousy call from Telkom to let me know whatever $&& is going on. And the contract expects me to keep up paying for the wifi that's not available to me. If you thinking of using Telkom for whatever especially Busness please do look for other alternatives. I am frustrated, lost money for not working for more than a month.