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cathy A

1 reviews | Active since Jan 2014

20 Oct 2016, 09:31

June Deal of the Month

<p>On Wed 8 June I went onto the Telkom website and app**** for the June Deal of the Month online. On 13 June a call centre agent called me to obtain more infomation, to process the application. On 14 June an SMS alerted me to a R199 deduction from "Telkom8ta", which confirmed my application. To date, Telkom has not confirmed this deduction by way of Payment Made or Credit on any of the invoices received. In addition, "Telkommobi" is reflected on my bank statements for the monthy debit order and not 'Telkom8ta". I have tried calling the 180 call centre but to no avail. I have emailed my bank statement and still this is unresolved. The Telkom Call Centre needs to pass this credit to my account please. Thank you.</p>

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Replies (2)
cA
cathy A's update14 Nov 2016, 10:15
Reviewer Update

Still waiting for feedback... :-((

cA
cathy A's update12 Dec 2016, 07:54
Reviewer Update

Thank you for investigating the missing funds and resolving this issue. I appreciate it very much.