July 2018 invoice over-billing

Please urgently adjust for below mentioned incorrect July 2018 billings I got on my invoice no ********** 441.

On 28 July 2018 I went to Telkom - Mall of Africa to get the double your data deal (60G day and 60G night).

The assistant who helped me by the name of Sibusiso sold me an incorrect product (30G day and 30G night) month to month sim at the same price but with obviously lower data.

I then went to Mall of Africa on 31 July 2018 to enquire about why I only see 60G on my dashboard and not 120G, then Sibusiso told me “Telkom just changes these things without telling us”, he did not even apologise for selling me an incorrect product.

He advised I cancel the 30G day 30G night product as soon as possible so I do not get billed, which I did.

But to my surprise, my July usage invoice already included the full R555 which should’ve been charged for August usage, when I did not use the full service in August as I cancelled the service.

I need this R555 charge to be pro-rated for my usage for August as I cancelled the service early August.

Secondly, I have been incorrectly charged n additional R201.75 for a ‘sim and connection fee’ which my R0 invoice received from the store never reflected. Please reverse this.

Lastly I was incorrectly charged R195.70 for device insurance I canceled in June 2017.