Julie Subramoney telkom fiber Durban Poor service

I am writing to formally express my deep dissatisfaction with the service I’ve received from Julie Subramoney in the Fibre department at Telkom. Unfortunately, my experience has been nothing short of frustrating and disappointing.

Ms. Subramoney has demonstrated a lack of professionalism throughout our interactions. She consistently fails to provide any updates or feedback regarding my account, forcing me to follow up repeatedly to understand the status of my request. Each time I call, I’m met with excuses about personal issues preventing her from addressing my concerns.

It has now been over two weeks since I initiated the request for a fibre connection, and I am still waiting for the installation to be completed. This level of service is completely unacceptable and falls far below the standards I would expect from a company like Telkom.