Julie Subramoney - Bad Sales Administrator

I have had the worst experience with Telkom! The sales agent - Julie Subramoney signed our fibre line up on a business account, instead of residential. They deducted on the date, and when I contacted her to assist to change my debit order or banking details, she said she can't assist. She didn't even try to forward my details to the customer support team or billing department. I went to Telkom at Garden Route Mall and they also couldn't find our details. I have never received such poor service.