Juggling Of Customer

Its been close to a month this week were i have my issue with telkom wereby they have cancelled my 3 cell phone contracts without my consent.

Its been a week now and a new week starting wereby i am calling in every day with not much feeback. I was informed to liase with back office which I did on email and get an email from them to call billing,billing says they escallating issue to person handling my case to reinstate and still i am being stringed and jughled around getting refered to each other. The coutesy call never happened since last communication.last week monday i had a call wereby i was told that latest my contracts would be reinstated by the 17/10/2024,I was told by the consultant that all calls are recorded and under recorded conversation u would hear that i was re assued my numbers would be actibe and working.Only 1 number is active and the other 2 is not.

I wish there would be someone senior and incharge who could get to the bottom of my struggle with Telkom to resolve this issue.Worst part is that there is no courtesy call to reassure the customer. IS this what Telkom serbice has come to,I a customer for over 10 years loyal and still supporting Telkom is treated in this manner is truly sad.