Jubilee mall telkom, MOSIA and ***orker bad attitude and poor customer service

I had lost my phone and and quickly went to the taxi rank with so much hope and faith to locate it, luckily i found one taxi driver who helped me in trying to track it with a "find my device" using his own data and his personal airtime we called my phone and it was ringing, he then advised me to go to the telkom stall in jubilee mall, i went and there i found 2 telkom employees, 1 was the rude Mr Mosia whom i greeted whem i got to the stall, sitting down he just looked at me as said hello, and nodded when i said how r u, with his head he showed me a sign he had put on his desk that said "closed", this other guy who had come with me from the rank spoke to and addressed the matter irrespective of his attitude, he then without any interest asked for my phome number i gave him vodacom number since its a dual sim phone he said he cant use the vodacom number, okay i asked him to look ot up on his system, he logged to the find my device site and still showing to effort, he said to me your phone is off, i got angry and i told him that my phone is on we were calling it and it was ringing its the mobile data that is off. And he took a phone and called it once and told me that its ringing and someone has it, they are just waiting for the battery to die and continued to talk to his lady friend that had stopped by, i told him that he has been negative the whole time, and i left and came back and asked his colleague whom he said was his employee and vocally she will not be helping because he says so and i can what ever steps i want to take he does not care. Very furiously told him that i am customers who is still paying for that phone and i got a better help for the taxi rank than the service provider itself and he told me that with my attitude im not getting any help from them. I told him i was going to report him he said its fine, he turned his name tag visible and asked if i want his managers contacts with this arrogant attitude i left for the rank there they told every taxi driver about a lost cell phone when i got there i found it.