Journey to Convergence

Where to start...<br> <br> Maybe with the team leader at the Telkom mobile chat support. They phoned me and then the team leader hangs up in my ear. Yes I was being a difficult customer but I was upset after the way Telkom have treated me. I was never unreasonable though.<br> <br> I was given two SIM cards as part of a Smart Plan Essentials package and neither of them work. The team leader wanted me to go back to the Telkom Direct store to resolve this issue. It would be the fourth time that I would have to stand in that queue and deal with the agents there. I told the team leader that I refuse to go back to that shop and he needs to make another plan and he did by hanging up on me.<br> <br> Besides the queues at the Telkom Direct store and the fact that they never activated my SIM cards, I found the agent to be quite good. It's the service you receive after dealing with these people that I'm struggling with. I had to move mountains to get my ADSL line installed and found myself managing their people in order to accomplish the job. The different Telkom departments don't seam to know what the other is doing. I had technicians trying to install lines while another department was trying to cancel them.