1 reviews | Active since Nov 2012
Jonny Kgwele _ Excellence in Customer Service
On Thursday 27 March 2025 I was unable to purchase WIFI data on the Telkom App. I registered a call back from the call center at 10:19 on 27th. Since I had no call back by 15:00 I visited the branch in East Rand Mall. Since Telkom systems were slow I waited an hour and still had 6 customers queued in front of me and realized that I needed to go somewhere else for assistance. I went to Atlasville branch and was serviced by Jonny Kgwele. Although he was unable to resolve the issue, since the head office of Telkom was closed, he resolved my issue on Friday morning and by 9:42 I received a call from him informing me that the problem is resolved and data loaded on my router sim card. It is now Monday 31 March and still I have not received a call back from the call center. I wonder if Telkom realize the pressure they put small business under when it is almost month end and we need to buy data top up, and simply can't for no apparent reason. But today I want to really appreciate and say many thanks to Jonny Kgwele for going the extra mile. I really trust that Telkom values you as an employee.
On 09 April at 16:16 I received my call back.
Not Bad for a Customer Centric organization that had a problem on their app. If it was not for me driving around and finding 1 superb employee at a branch, I would have been without data until 1 April when my contract data is loaded and would have lost some serious business.
TELKOM you need to make some serious improvements if you want to continue to be in business. But with Government bail outs I am sure it does not matter to you what your client is experiencing dealing with you.
On 09 April at 16:16 I received my call back.
Not Bad for a Customer Centric organization that had a problem on their app. If it was not for me driving around and finding 1 superb employee at a branch, I would have been without data until 1 April when my contract data is loaded and would have lost some serious business.
TELKOM you need to make some serious improvements if you want to continue to be in business. But with Government bail outs I am sure it does not matter to you what your client is experiencing dealing with you.