Jokes for Service

<p>Thursday 08 Sep I went into Telkom Mobile in N1 City to take out a contract. Everyone was eagre to get me signed up (probably to get some kind of comm out of the deal). I dealt with a person by the name of Tracy Gilbert. What a huge dissapointment she was, Inefficience is an understatement, She was an absolute joke. Zero professionalism, empathy, follow up and follow through. Long story short, I only received my new device on Tuesday, afer following up myself and going into the store on a few occasions. Today, Thursday 15 Sep I find that the sim card she issued me was not linked to the number that I ported to the Telkom network. I shouldn't have been surprised. </p> <p> </p> <p>At no point in all my visits to the store and all the phone calls, did the manager of that store have the decency to call me or come out of her office to give me feedback. that's all I wanted BUT issuing me with the wrong sim card is just unacceptable and a true indication of the lack of customer service happening in that store. </p> <p> </p> <p>I'm truly disappointed and quite frankly shocked at how customers are treated. As for the rest of the people assisting in the store, they all sound as if they should be working on a mine. No etiquette or professionalism.</p> <p> </p> <p>DISGUSTING!</p>