John

Morning I took two contact with Telkom 2years ago and it was ending up on December. So telkom contacted me for upgrading then I agreed to a upgrade and my request was I needed a device that take 2sim cards. The lady agreed that so will do so and she recommended S20FE. After a day they called me for confirmation for the device and I confirmed, before we end up conversation I asked again that device does it take 2sim card and she confirmed. The device arrived in first week of December and I didn't have time to open and check because I was going to my work training. After my training it was over the weekend I open the device so that I can start using it and only to find out its take one sim card .I called they say I must wait for them to do records investigation and of which they did. They never call me to give feedback I was always calling them every time. At the end one of the consulted gave me the Email for Portia and I Emailed her to get courier guy to come collect the device. Portia don't reply to my emails .is what upset with Telkom consulted. The device was collected and after collecting the device I Emailed Portia to cancel that contract and on the she didn't even reply the emails. I called customer service the lady Karen ask me to forward the emails nothing and she also not replying to my emails too. Now Telkom block my 3 device that I'm busy paying for because they wanted me to pay for the device that I'm not in use. Now I started to hate to be Telkom customer. How can I pay for something that I'm not using. This are the people I did communicate with sins last year up antil now JAFFER PORTIA KAREN my contract is ***